At Brys Melle, customer satisfaction is our top priority. We strive to ensure that our digital products meet your expectations. Below, you will find the details of our refund and returns policy:
Eligibility for Refunds
Since our products are digital and immediately accessible upon purchase, refunds are offered under the following conditions:
- Defective Downloads: If you are unable to download or access the purchased product due to a technical error on our end.
- Product Mismatch: If the delivered product significantly differs from its description on our website.
- Unauthorized Purchase: If there is evidence of unauthorized or fraudulent payment.
Non-Refundable Conditions
Refunds will not be provided in the following cases:
- You have changed your mind after purchase.
- You purchased the wrong product and accessed the download.
- The product was used but did not meet subjective expectations, such as artistic style or personal preferences.
How to Request a Refund
If you meet the eligibility criteria, follow these steps to request a refund:
- Contact us within 14 days of purchase.
- Include your order number, proof of payment, and a detailed description of the issue.
- Our team will review your request within 3-5 business days and notify you of the outcome.
Exchanges
In certain cases, we may offer an exchange for a similar product if the purchased product does not meet your needs due to technical issues. Please contact us for assistance.